The privacy policy applies to all personal information collected by Medex Pharmacist Group.
1. what is personal information
(a) The privacy act 1988 (Cth) currently defines the personal information as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.
(b) If the information does not disclose your identity or enable you your identity to be a certain it will in most cases not be classified has personal information and will not be subject to this privacy policy.
2. Information collected and stored
(a) Medex Pharmacist Group will collect information which is considered reasonably necessary to carry out our services. The kinds of information we collect and store includes, but is not limited to, personal information (as defined under the Privacy Act 1988 (Cth)) about you and other users of our services, and about our employees and contractors.
(b) We may collect the following types of personal information:
(i) identity information, such as your full name and date of birth;
(ii) contact details, such as your email and phone number;
(iii) any information or documents uploaded to the Medex Pharmacist Group website;
(iv) information about your interactions with us on or via the Medex Pharmacist Group website;
(v) information you provide via free text inputs on or via the Medex Pharmacist
Group website;
(viii) your occupation;
(ix) your preferences;
(x) information about you, which is held by third parties, where you have provided your separate consent to such collection
(xi) other personal information that may be required in order to facilitate your dealings with us; and
(xii) information provided to us by clients and service providers when receiving our services or interacting with us.
(c) Medex Pharmacist Group may also collect ‘health information’ as defined under the Privacy Act 1998 (Cth), such as information about your health or injury, doctors or other health professionals you have seen or health services you have received.
3. Sensitive information
(a) Sensitive information is defined under the Privacy Act 1988 (Cth) as “Information or an opinion about an individual’s: racial or ethnic origin; political opinions; membership of a political association; religious beliefs or affiliations; philosophical beliefs; membership of a professional or trade association; membership of a trade union; sexual orientation or practices; criminal record; or health information”.
(b) Without your consent, we will not collect information sensitive information. Sensitive information will only be collected if it is specifically required for operational purposes. This is subject to certain exceptions such as when collection is required by law, or when the information is necessary for the establishment, exercise or defense of a legal claim.
4. Purposes of information collection and storage
(a) Where an individual has provided consent, Medex Pharmacist Group will use and disclose the personal information we collect to:
(i) provide and improve our services to our clients;
(ii) communicating with our clients (including responding to queries and
complaints) and distributing our publications, conducting events and raising awareness about our services;
(iv) our general business activities, including interacting with clients and service providers, billing and administration; and
(v) other purposes related to the management of our business.
(b) We will not share any of your personal information with third parties without your consent except:
(i) if we are required by law or we believe in good faith that such action is necessary in order to comply with law, cooperate with law enforcement or other government agencies, or comply with a legal process served on the company (including other service providers or insurers) or court order;
(ii) the disclosure of the information will prevent or lessen a serious and imminent threat to somebody’s life or health;
(iii) to our contractors only to the extent necessary for them to perform their duties to us.
5. Processes for collecting and storing information
(a) Medex Pharmacist Group has systems and procedures in place to protect personal information from misuse and loss, as well as from unauthorised access, modification or disclosure. These steps include:
(i) paper-based records which are held securely;
(ii) access to personal information is on a need-to-know basis, by authorised personnel; and
(iii) storage and data systems are regularly updated and audited.
(b) When no longer required, personal information is either archived or destroyed in accordance with federal law.
6. Accessing and correcting your personal information
(a) Medex Pharmacist Group aims to ensure that all personal information held about a person is accurate, up to date, complete and relevant before acting on it. If a person learns that the personal information that Medex Pharmacist Group holds about them is inaccurate, outdated, incomplete, irrelevant or misleading that person can contact Medex Pharmacist Group through the methods detailed in Section 7 so that the information can be updated accordingly.
(b) Where a person requests Medex Pharmacist Group to correct the personal information we hold about them, we will action this request promptly. A person can request that we notify this change to any other agencies or organisations that we have previously disclosed the personal information too.
(c) If we do not agree to correct our records as requested, we will give written notice of the decision, setting out our reasons for refusing this request and how the person can lodge a complaint about our decision.
7. Use of our website
(a) We may collect personal information from you whenever you import such information into the website.
(b) We may also collect cookies from your computer which enable us to tell when you use the website to help customise your website experience. As a general rule however it is not possible to identify you personally from our use of cookies
(c) The purpose for which we collect personal is to provide you with the best possible experience on the website
(d) By using this website you consent to the receipt of direct marketing material. Space we will end the use your personal information for this purpose if we have collected such information direct from you and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communication of this nature.
8. Making a complaint
You may make a complaint about our handling of your personal information, including if you think we have breached the Privacy Act, by contacting Medex Pharmacist Group in writing, by email, mail or fax to the contact information set out at the end of this privacy policy.
9. Contact information
If you would like to leave feedback or complain about the service you have received from us or you feel that we have breached your privacy obligations, please contact us through any of the following methods.
Phone: 1800 163 339
Email: ad***@me********.au
If you want to obtain additional information on your privacy rights and how you can enforce them, you can visit the website of the Office of the Australian Information Commissioner at: http://www.privacy.gov.au or http://www.oaic.gov.au/
